Best Western The Grosvenor

Absolute first class hotel & great staff. When we arrived we asked if we could be moved to another room & this was done with no fuss. We were upgraded to a deluxe room that was wonderful. The hotel was quiet during our stay. Started cooking Breakfast from Wednesday & that was fine. We are looking forward to our next visit. All in all it6been a wonderful experience.

Lovely hotel with very friendly staff. Beautiful room, very comfy beds and delicious breakfasts. Great location too, right next to the canal and 2 mins from restaurants, the river and town centre. I was travelling with my 2 young children and the staff were always so helpful and kind. The weather was very hot while we visited but we were provided with a fan for our room to help. Car parking was a problem (but only on one night of our 5 night stay) as we returned to find a full car park, but the Manager bent over backwards to help and find a solution for us. Nothing was too much trouble. Thank- you for a great few days and we can’t wait to return again very soon. Excellent hotel! Highly recommended!

Rooms not what is advertised. They did move us upon our request. It was a little bigger so we accepted. Whole place is lacking attention to detail. It's dusty stairways carpet need a good clean and hoover. Bathrooms dated cracked tiles shower curtains needs changing and loads of limescale round taps etc. Carpark is a nightmare hotel charging customers £9 per night but not enough spaces. Breakfast is limited. Our room was not cleaned after our first night air conditioning in room doesn't work. Very very disappointing. I've stayed in 2* B&B's before and they have offered so much more and definitely alot cleaner. Only good thing was location. After staying and reading recent reviews I think the General Manager seriously needs to listen and act upon customers feedback. Car