BHB Boutique Hotel Buchholz

+ Convenient location(10 minutes walk from Bahnhof). + Clean room/bathroom. + Fast check-in and check-out with helpful receptionist. However, - Aging building, decor and furniture. - You have to keep the bathroom door closed, since it emits waves of bad odor (even before using it), probably when someone uses flush in other rooms. - Below average breakfast. A few things offered, and not restocked for a long time (I waited for juice to be refilled in the orange juice dispenser but never happened), and a very unhappy looking man grudgingly servicing the breakfast room, (probably because the coffee machine was broken). Maybe ok for a single night's stay on a business trip if you have no other options. But it's definitely not what you would expect from a '4 star' hotel. I know that the star ratings are determined by completely different (and honestly speaking, a bit irrelevant) criteria like how many hours the reception is manned, or a table and chair in room etc. but usually a certain quality of infrastructure and service is associated in our mind with a star rating, and with experience of many hundred stays in as many hotels, if it was up to me, I would rate it a 3- star hotel.

I do not recommend this hotel to anyone. Yesterday we were in Kiel and we searched on Google for a hotel and in the search we added that we wanted a swimming pool and the search showed us about 11 hotels with a swimming pool in Hamburg so we chose this hotel because my daughter wanted to swim and we wanted to relax for one night. When we arrived, a respectable gentleman greeted us and when we asked about the swimming pool he told us that the pool was closed and a lady came from inside and was speaking in an uncomfortable way and said that the swimming pool is out of order and we wrote that on our website but the picture on Google says that the swimming pool is working and we chose the hotel based on the swimming pool and she was angry when we asked why no one told us and then she said the swimming pool is working you can enter but the water is cold (you choose) what a lie we left everything and left after driving the car for more than an hour

🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮 They are scammers and they lie. The man at the reception told me that the pool is closed and that it was written on the website. We checked our reservations and did not find any information about it. When I asked him, the lady came angry and said that everyone was informed that the pool is closed and no one informed us. We decided to leave the room and go. The lady was speaking in an impolite manner. We demand a refund for our money and we do not advise anyone to come to this hotel.😪😪😪😪😪😪😪😪😪😪😪