Bianca Relais by R Collection Hotels

My husband and I had an incredible experience at Bianca. The location is so stunning with the most beautiful views. We loved how it was out of the touristy areas, however be prepared to rent a car or pay $120 for a taxi if you plan on going to Como and Bellagio like we did! The service was amazing as well. We ate dinner for all 3 of the nights we stayed because it was that good! Thank you to the lovely staff Luiza, Seyna, Martina and extra thanks to Matteo! We will absolutely be back one day.

Warning - Do NOT book with Bianca Relais given their fraudulent practices and lack of professionalism. My experience was a total nightmare, showing they use a fraudulent scheme to charge unjustified cancellation fees. Here’s what happened: 1) They Claimed a Fake Second Booking: I made just one booking. But after I cancelled it, the hotel shockingly claimed I had two bookings and tried to charge me a huge cancellation fee for a reservation I never made and knew nothing about. This is either a major system error or, more likely, them intentionally creating fake bookings to scam people. 2) Charged over 1,000 Euro: The cancellation fee for this "ghost" booking was over €1,000 per night – It's absolutely outrageous for a booking that didn't exist. 3) Terrible, Rude Customer Service: I tried emailing and calling, but they gave me generic, useless replies. When I finally got someone on the phone, they stalled, saying their department was closed and they needed 48 hours, even though my "arrival" was less than 48 hours away. 4) They Screamed at My Wife: When the reservations team finally responded, they just said they'd charge my card for a booking I didn't make. When my wife called to sort it out, they screamed at her and said there was nothing she could do. Unacceptable! 5) The General Manager Was Just as Bad and Patronizing: We even tried contacting the area manager, but he was equally unhelpful, rude, and sarcastic, especially when my wife said we'd escalate this. He refused to speak to me on the phone saying that there's nothing to speak about and that they will proceed with the cancellation fee 6) It is clear that the hotel is trying to maximize revenue. On the same day, they had plenty of rooms available for 500 euros or less yet they claimed that they cant refund us because they are fully booked and will lose on the income. If you check right now, you will see that the hotel is discounted down to 250 euros a day... Bottom line: This hotel stole over €1,000 from me for a booking I never made. They offered zero real proof and treated us terribly. This isn't just bad service; it's a scam. Be warned: If you book here and cancel, they might claim you had another booking you didn't make and try to charge you. Stay away to protect your money and peace of mind.

Fraud charges- this hotel duplicated our reservation, and while we cancelled what we thought was the only reservation they are charging us cancellation fee of the full room price for a second booking we did not know we have. In the resolution process, after 48 hours of unresponsiveness from the hotel staff we were treated with extremely rude behavior of the reservation manager as well as the general manager despite their acknowledgement of system issues. While we have not stayed at the hotel, i am warn ling everyone of 2 things: 1) be very careful when making direct bookings on their website and try to use third parties, given the instability of their systems 2) there is so much ego and entitlement and treating customers with ridicule within all the staff that i cant imagine they would offer acceptable service My personal recommendation: for 1000 euros per night there are soooo many nicer options in lake como, avoid this hotel at all cost