Bizerta Resort Congres & SPA

Wonderful experience ! I had during my recent stay at BIZERTA Hotel, I was impressed by the quality of service provided by the staff. During my 30-day stay (I have been there twice, 15+15), I had the pleasure of interacting with several members of your team, and each one was incredibly kind and helpful. Additionally, I would like to commend your cleaning (Housekeeping) staff for the impeccable cleanliness of my room. I look forward to returning in the future. I have one remark : It would be appreciated if the hotel could either keep providing complimentary bottled water for free in the restaurant or adjust the overall price to include the cost of the water. Regards Ayoub.

Great place and fantastic workers! Really felt at home here. I want to mention Reem at the front desk who was very professional and assisted us with all our needs. My family and I enjoyed our vacation here in the beautiful city of Bin Zirte

Overall, my experience was fair, though it had several disappointing aspects. Some staff members were helpful and collaborative, but others, unfortunately, were not. In particular, the older gentleman working the late-night shift was quite dismissive. At 5 a.m., I politely requested something small to eat so I could take my medication. Despite explaining the reason, he reluctantly allowed me to take a small item from the open buffet and stated, “We are not open yet, this is exceptional.” The lack of empathy was disappointing. Additionally, the internet did not work at all throughout my stay. The minibar was completely empty, and when I requested water, only large bottles were provided—for which I was charged extra. Basic amenities were lacking: there was only one trash bin (in the bathroom), and there were no tissues provided in the room. Although I had booked and paid for five nights, I ended up staying only two. My early departure was not solely due to the hotel experience, but also because the city itself felt quite limited in terms of activities for tourists. Finally, when I requested a car, I was asked for a deposit, even though I had already informed them I was checking out early and not requesting a refund for the unused nights. That felt unreasonable. In short, while the stay had some positives, the lack of consistency in service and basic hospitality standards made it a disappointing visit overall.