Black Bridge Hotel Apartment

Very nice golf course, functional and clean rooms. The staff were fantastic and couldn't have done any more to look after our group. We'll be back!!

Great place! The staff were very nice, allowed me to have Kate checkout due to some work I had. Awesome breakfast served in the restaurant (not a buffet). Having a garage parking was very comfortable. The house was wide, modern, clean and cozy. RECOMMEND!

It has top-notch hotel facilities, but level of service and the professionalism of staffs can be improved. Let me provide some examples: 1. On the night my family and I checked in, there was a disagreement between reception and me regarding the amount of payment. Eventually, I had to settle the payment through Booking. Despite presenting the receipt from Booking, the reception lady insisted on waiting for the backend system to update before issuing us keys. I found this process to be rather inefficient. From a customer service perspective, priority should be given to promptly checking in weary travelers who have just completed a long journey, rather than focusing on procedures. Additionally, reception lady insisted on inspecting our passports, visas (and even attempted to verify the authenticity of our visas). I have never encountered such rigorous check-in procedures at any hotel in any other countries. The entire process made us feel extremely mistrusted. My family and I waited at the front desk for nearly an hour before being allowed to check in. By this time, the hotel's restaurant had also closed. Upon entering our room, we discovered that the heating was not turned on, and the temperature indoors was barely 15 degrees celsius. Furthermore, the blankets were extremely thin. Although the hotel manager eventually assisted in turning on the heating, we had to sleep with our clothes on the whole night, which gave a very unpleasant start of our vacation. 2. Another example is that despite there being 3 of us staying, all toiletries and towels were provided for only 2 people. On the third morning (yes, you read that correctly, room service every three days), we reminded the front desk to replenish toiletries for 3 people during room service, but when we returned in the evening, we still only had supplies for two. It appears that communication between departments within the hotel needs big improvement. 3. The day when we were supposed to checkout. Our keycard was already deactivated before 9 AM. We were locked out of the house with all our luggage in the house.