Black Swan Liz Dc Executive Flat

Just stayed here for 3 nights. The rooms were dusty, checking staff was unhelpful, pillows were smelly, bedsheets were wrinkled and stained. The fridge also broke half way through our stay and beeped non-stop for 30 minutes. Stay away if you can. Hotels and other Airbnbs will be much better than this. The two stars are for the good location and neighborhood it is in.

The suite I stayed in was beautiful, and the place was in a great location. The kitchen was amazing, including stove and full-size refrigerator. BUT, (1) there is no desk; (2) there are no drawers in the bedroom! There is a spacious closet but no drawers. Had to stack my clothes on the floor or leave them in the suitcase. (3) There is no table for dining; just a very low coffee table. (4) Bathroom was attractive but totally unsafe -- no grab bars, and the step up to get into the shower was too high and, with no grab bar, too dangerous for someone who is not a nimble young adult. (5) Service was terrible. When I arrived at night, I could only have all of the lights on or all off. I called and the person who answered was very polite but did not know what to do and said I'd have to wait for someone to come the next day. I slept with all the lights on. It was great to have a washer/dryer, but again, the person I called could not answer my question and said I would have to wait for a maintenance person. The person at the front desk was friendly and helpful, but not in charge of the things I needed help with. Why can't they just leave an instruction manual in the room?

Cancelled my booking a couple days before my arrival, made me request cancellation so they don't face a penalty on Expedia. Terrible place, avoid at all costs.