Blue Moon Hotel South Beach

Staff gave my friend and I exceptional service. Rooms were very nice. South beach is party town but once in the room was nice and quiet. Suzy at the desk is an amazing woman, took great care of us. I will stay here anytime again when visiting south beach. Thank you!! 👌

Pros: The location was great, safety, size of the room and beds. A cute cat lives there :) parking garage around 6 minutes away. Cons: The room for the price is genuinely wild. 1) the toilet wasn’t clean 2) the room and especially the sheets smelled musty 3) the AC is quite loud 4) we had to shower cold bc the manager forgot to tell us that we have to turn the knob to the opposite direction of what it shows (to blue instead of red for hot water) We voiced our concerns and feedback to the manager and he didn’t offer a single thing except for “sorry”. We paid 420$ (!!!) for one night. That price comes with expectations and they weren’t even nearly met. There’s not even a bottle of water in the room. We really hoped for more understanding and willingness to provide a partial refund from the associate. He was quite friendly and understanding but unwilling to accommodate us based on valid complaints. The price is genuinely unacceptable for what you get which is mainly the location. Decor is super old school and you can tell that no effort was put in. Too bad! Won’t be coming back but wish you the best.

We stayed here from the west side of Florida during the hurricane. We were told we could pay just the one night vs the three originally we thought we'd stay. The manager agreed at our checkin and said he would not charge us. However, he did charge us and never answered his phone when we attempted to call. The room was good size, but cleanliness/smell was subpar. It was annoying no one was on property nor answer the phone when calling the number. The only person we saw to talk to was someone sweeping the office area. However, she spoke no english. Very disappointed in service! Would not recommend