Boho Club Marbella a Preferred Hotel

Absolutely incredible stay, couldn't fault it at all and would definitely recommend for large groups or couples! I planned my sister-in-law's Hen Do for 16 of us and booked 4 x 4 Bedroom Bungalows and it was absolutely perfect. Unfortunately mine and two other girls luggage was lost and the manager (Fuente i believe her name was) and her colleague Natalia) couldn't have been more helpful. They chased the luggage company for us all weekend and it finally arrived on the Saturday! The hotel team were so helpful, helping us to book taxis for 16 of us which all arrived on time with no hassle. We also booked lunch for 16 of us within an hours notice and the staff went above and beyond, moving tables and parasols all to suit us. The food at breakfast was incredible, great options in the buffet plus one complimentary item from the hot menu which was also great. Drinks and cocktails in the evening were great and again, the staff were so helpful, creating a separate space for us to hold little hen do games and decorations! The rooms were clean and tidy and we even had the Brides bungalow upgraded free of charge as a special treat! They made the whole weekend unforgettable and would 100% recommend to anyone coming to Marbella! Thank you to all the hotel staff! xxxx

The lunch at the restaurant was great! I have been to many restaurants and the menu was a twist on classics like salads and burgers but with a unique flair. I had the Boho Salad and it was one of the best salads of my life (true). Really fresh ingredients and the dressing was simple (great olive oil and salt). Would def return if I was in the area! The staff was knowledgeable and polite with warm smiles.

I recently stayed at Boho club hotel and I must say it was one of the most disappointing hotel experiences I’ve ever had. From the moment we checked in, the service was lackluster. First, staff behavior I experienced disrespectful and rude behavior from some employees, which completely unacceptable. Second , house keeping request, were either delayed or not fulfilled at all, causing great inconvenience. The room was not cleaned properly. There were dust bunnies in the corners and the bathroom had not been sanitized at all. I called the front desk to request a housekeeping service, but when they came, they seemed rushed and did a very superficial job. It felt as though they were just going through the motions. To make matters worse, we discovered that there was no room service available during our stay however they mentioned the room service is 24 hours and always they delay. In addition, I attempted to speak with someone from the management team to address these issues, but I was unable to meet with any one. This lack of accountability is highly disappointing. Lastly, for 20-days stay in a suite and 3 banglow rooms at Boho club, costing € 1000 per night and 5 stars hotel, I expected a much higher standard of service and respectful treatment. I hope the hotel management takes this feedback seriously and implements improvements in both service quality and staff training to guests are treated with the respect and professionalism they deserve. Overall, I would not recommend Boho club hotel to anyone looking for a pleasant stay. Bad behavior and poor cleaning service and a lack of basic amenities like room service would make me think twice about returning. Save your money and find a place that values its guests’ experience.