Bon Hotel Kano

It was a really nice get down and lay over on my way back to the Buj. I think as with most BON Franchises they keep things functional. It was a let down that the smart TV couldn’t connect to the internet and the Fleet mosquito spray almost had me in a frenzy but room service helped me down it with a nice floral air freshener and I had a yummy bowl of goat meat peppersoup. Good value abd great for mid to upscale business trips.

Bon is an extra-special hotel to me I'll say that, it's one the best. I'll make sure to take pictures next time I visit... 😊

poor hospitality. Dear Mr. Monzer, Thank you so much for your kind response. I truly appreciate you taking the time to follow up on my feedback, it means a lot. I understand BON Hotel Kano has a strong reputation, and I believe in fairness, so I’d like to explain what led to my comment. I wasn’t staying at the hotel as an individual guest, which is probably why you couldn’t find a reservation in my name. I was there as part of a program being held at the hotel. During my time there, I had a few experiences that left me feeling quite uncomfortable: 1. When I went to eat a bit later than usual, a staff member asked me in a rather rude tone why I came late. 2. I was then asked to leave the restaurant, which made me feel quite embarrassed. 3. I was fasting that day and requested a takeaway meal after iftar. The cost was ₦1,000, but I didn’t have cash on me, and unfortunately, my mobile banking app wasn’t working at the time. I tried to explain, but I didn’t feel heard or supported. These incidents may seem small, but the way they were handled made me feel unwelcome and that’s not what I expected from a hotel like BON. Please know that I’m not trying to criticize for the sake of it. I genuinely believe that honest feedback helps improve guest experiences. I hope to visit again under better circumstances and experience the hospitality BON is known for. Warm regards, Abduljalal