Bonaventure Resort and Spa

Buckle up. When we first arrived we quickly noticed the egret building hasn’t been updated since the 70s. Ugly decor we can deal. Dirt we cannot. My kids feet were black 30 minutes after arrival. I called to ask them to clean they sent quality control and called back saying “you have a lot of kids there we can’t tell if they made it dirty or not.” We have a 1 year old 6 year old and 4 month old. I told them I have time stamped pictures and videos if they’d like to see. They quickly sent people to spray for bugs, fix broken door, and clean the unit. We had to call day 2 to fix the stove top that wouldn’t shut off, our dishwasher doesn’t wash the dishes, had to call every day for garbage bags and the dryer will barely dry your clothes. We were given a dust pan and no broom had to call 3 days in a row to finally get one. This is easily one of the WORST places we’ve stayed through RCI and we’ve been to well over 30 around the country. I would like to recognize that the gentleman who runs the grounds at Egret building was fantastic and the woman who came to clean AFTER we called was exceptional. The main pool (a 2 min drive away) is beautiful and fun exciting atmosphere. The 2 amazing staff and nice pool are the ones that gave it a 2 star. Best of luck with your stay we will never be back.

I’ve stayed in a lot of vacation resorts over my lifetime because we have a timeshare, but this is probably the worst place I’ve traded into through Interval International. We were assigned to the building Heron II. Of note, the photos they have online must be of newer rooms, as 702B in Heron II looked nothing like this. We checked in late in the evening to find hair everywhere in the bathroom. Rust on the hardware and moldy caulking in the bathroom. When calling the front desk to let them know the room was filthy they said we would have to drive all the way back to the lobby when we had just unpacked the car. We opted to stay in the room we were assigned. Throughout the week there was no housekeeping which was fine, but when we needed new towels they wanted us to exchange the dirty ones for clean ones which was odd for a resort property. Kindly they delivered the clean ones and picked up the dirty ones. The laundry rooms do not have quarter machines so you also have to go back to the front desk to get quarters. If you want to use their app, they require a minimum of $10 loaded onto the app to use the laundry machines. This place is family friendly and one of the only pros I can think of is that they left pool towels out after the smoothie bar closed for the night. Basically, spend your money elsewhere. I wouldn’t go back.

We visited the Village at Bonaventure to extend our stay and had an experience that was beyond disappointing, it was downright infuriating. It was raining outside, and the tile floors in the lobby were extremely slippery. As soon as we walked in, my partner’s feet flew out from under him and he hit the ground hard. He had to catch himself with his arm and is now dealing with a shoulder injury that requires medical attention. What made it worse? Not a single staff member asked if he was okay. No one checked on him. No one offered help. They just grabbed towels, wiped up the floor, and only then put a wet floor sign down. It was as if nothing happened. I called the front desk to speak to a manager and was passed around, placed on hold multiple times, and eventually hung up. About 10 minutes later, someone finally called me back and told me they “asked around” and everyone claimed they did check on him. That is a flat-out lie. I was right there. No one said a word. The lack of customer service, concern for guest safety, and basic empathy was appalling. As a hospitality company, this kind of response is unacceptable. Accidents happen, but how you respond to them matters. There was no accountability, just denial and excuses. We left shocked, disappointed, and now with a potential medical bill. Do better.