Bonita Bay Concept Hotel by Xarm Hotels

I’ve stayed at Bonita Bay Concept Hotel several times, and it’s always a fantastic experience. Whenever friends visit Santa Marta, I always recommend they stay here too. The staff is truly wonderful, friendly, helpful, and always welcoming. The rooms are a great size, clean, and comfortable. When I had my friends and family come for my wedding, the hotel went above and beyond to accommodate everyone, which meant so much to me. I also love that the hotel feels safe and is conveniently located near everything you need. Every time I come back, the staff remembers me, and it feels like coming home. I can’t recommend this place enough!

Pros: 1. Excellent location in between downtown and one block from the beach. 2. The service was uniformly excellent, from reception to the daily (included) breakfast to the cleaning staff. 3. The water pressure / temperature, and air conditioning were all great. 4. There’s a ton of storage for your bags, purchases, etc. in the room (room 6). 5. Although there’s bowling one level below, I never heard it and, also on the 3rd floor, that’s where they have their morning breakfasts, which feature spectacular views of the beach! Cons: 1. Since you’re next to a busy beach, it can get a little loud in the early evenings, especially when those drums come out! 2. The shower, at least in room 6, doesn’t have a complete seal to prevent shower water from flowing somewhat into the main part of the bathroom when the door is open (and when the shower is off). 3. The reception area is hot at times. Recommendation: Since the closest, “real” coffee place does not open until 7 am (Tostao, two blocks away), a coffee machine or well kept, drip brew machine near reception would be nice. All in all, BBCH is a great hotel, recommended!

I do not recommend this hotel. Will never come back again. Nice view and everything, but when my neighbor opened the door of his balkony the wind ( and it’s constantly windy out there ) was making a horrible noise because of that. And I mean really horrible! The staff knew it and they still are renting out this room 12. The young guy from the reception even lied to me that somebody will come today and repair it, well it was 2 day’s ago and still nothing happened. Be careful with the people who have the bar on the left when you exit. Bad people with the only intention to screw you up for money, very abusive. I later on didn’t feel safe at all because everytime i went out they started to harassing me. On booking it shows 4 stars i would probably give it max 2 or even 1.5. Plus the breakfast is only from 7-9 am. Never again