Boutique Hotel Can Pico

What a disappointment. We stayed there 2 years ago and it was nice although shortsge of staff was an issue. When we went back last summer, dirty and unkept bathroom. Fridge with left over food items from previous guests. When we told them they looked the other way. They also made s mistake in our bill snd told us to sort it out ourselves. NOT RECOMMENDED ANYMIRE.

My stay at this hotel was downright disappointing. Upon arrival we were not given a warm welcome and were immediately told that check-in was only possible from 3:00 pm, with no flexibility. No guidance to the room, we had to figure everything out on our own. The room was far from clean: the coffee machine seemed not to have been rinsed out for weeks, cups were dirty and the curtains dirty. Despite a 9-night stay, we did not receive clean sheets once and there was never vacuuming, only superficial cleaning. The bathroom was not acceptable: a constant sewer smell, mold and dirt in the shower stall, and worn towels with stains. Upon arrival there were not even any towels, we only received towels from the pool and a bath mat after several days after insisting. The pool water was freezing cold and the lounge chairs were dirty and unkempt, with dirty cushions left for days. The bar is misleading; after 8 p.m., no one is there, making an evening drink impossible. Breakfast was of very low quality, with unrefrigerated items that must be kept cold and pre-cooked, cold eggs and bacon. In short, this hotel does not offer what it promises. The pictures on the website are misleading and the stay was definitely not worth its money.”

I am writing to express my disappointment regarding a billing issue I experienced during my recent stay at your hotel. While I was pleased with the amenities and the friendliness of your staff, I am deeply dissatisfied with how the situation regarding my invoice was handled. Upon reviewing my final bill, I noticed that I was charged for food and drinks that I did not consume. It seems that these charges were from other guests who had not settled their accounts. To my dismay, the incorrect amount was withdrawn directly from my account without my consent. When I brought this issue to your attention, I was informed that I would need to resolve the matter myself by contacting third parties whose details you provided. I find it unacceptable that your team did not take responsibility for resolving an error caused by your internal processes. As this issue remains unresolved, I have been left with no other choice but to initiate legal action to recover the incorrect charges. This has been a deeply disappointing experience, and it is unfortunate that it had to come to this. I hope you understand the gravity of this situation and urge you to take immediate action to address this issue properly. I would appreciate a prompt response and a resolution to this matter.