Boutique Hotel Cordial Plaza Mayor De Santa Ana

The staff was incredibly friendly and attentive. The hotel was beautiful, the bed was comfortable, and the rooms were spotless. It’s in a great location, and my stay went perfectly. I highly recommend it!

WARNING ABOUT THIS PLACE! Both the rooftop floor manager and the bar staff are incredibly rude and judge you based on your appearance. If you don’t look like someone with a big wallet, they apparently treat you with complete disregard. There’s clearly a lot these two individuals don’t know about there guests, but that’s beside the point. The level of service and quality this time was nothing like it was when we visited in January this year. Now it's was 20/12-2024 and Christmas time. My partner and I are passing through and have visited this island and hotel multiple times throughout 2024. However, this time, I truly did not feel welcome at their rooftop bar. We weren’t bothering anyone, just sitting quietly at our table, but all we experienced was what felt like envy and disdain. The staff made unnecessary remarks towards us as guests, which we did not appreciate. Went from one place to this rooftop, level of service skills is a big difference here. No one paying someone’s wages should have to endure such behavior at an upscale rooftop bar. I don’t understand why people in lower-paid jobs feel entitled to verbally target us and still expect a tip for good service. The treatment we received completely ruined our visit and our moment in the sun, throwing off our vibe and feelings. We went for an experience that only left us with bad memories. My advice is to spend your money where the staff is committed to delivering high-quality service without unnecessary comments like we encountered at this rooftop bar. Sincerely, A very disappointed Swedish couple!

We didn’t stay at the hotel only visited the roof top. We waited 25min to be served, the personnel wasn’t very friendly and there were no music. We left 10min after we got the mojitos that we couldn’t finish because they weren’t drinkable. Great view thou. Has potential with another management.