Boutique Hotel Imperialart

An absolute amazing nice hotel dwontwon Merano. The staff is wunderful, kind, caring and lovely. This hotel is on my favorites list from now on :-). Stefanie: you are such a great and kind hostess!

Cute little boutique hotel with wonderful location. Easy to walk to all the shops, restaurants and Terme. Stephanie, the receptionist while we were there, was very kind and accommodating. She went above and beyond with communication and making sure we were taken care of. Our only complaint was that we didn’t sleep because our room was so hot. We had someone come check on It in the middle of the night but they didn’t know what was going on. The temp and our room never went down. Other than that, we would recommend It in a heart beat!

I wanted so much to love this hotel. The charming and helpful staff, the central location, the clever design, the bicycles available to guests for free, wristbands for the therme and saunas. But when you charge €175 per night - the most I’ve ever paid for a bed - everything has to be perfect. So when the obstinate and intransigent management wasted half of my day - and that of another guest who kindly offered to translate - by trying to weasel out of a direct booking offer to provide breakfast, it was an act of mean-spiritedness that undermined any possibility of generosity. Indeed they did not relent until the guest, a stranger, took pity and tried to pay for us! Finally shamed into taking the correct action, the hotel management did not apologise for the stress and hunger which had ruined the first day of the holiday, nor the wasted time for two guests, nor do anything to make up for the missing meal (not to mention the promised spa vouchers which never appeared). The excellent coffee aside, the breakfast we had was nothing special and had to be taken inside the dark bar, the outdoor terrace being closed for some unfathomable reason on Wednesdays. Why not empower their staff to make a little goodwill gesture? It would have cost nothing and left everyone happy and unbruised. Instead we experienced the Tyrolean coldness at the heart of this establishment. Thank God that big-hearted, chaotic Rome was our next destination.