Boutique Hotel Ottilia

The employees are absolute harmony and kindness. Simply the most welcoming and helpful group. From the wine hour to the spirits tasting, the restaurant, the spa, easy to get to, and then the amazing staff - a top tier experience here. The rooms are Dutch and urban, so get the idea of American waste out of your mind. No need for big rooms, cabinets everywhere, etc that never get used. The rooms are efficient and easy. Great location, too. I’ll write more later but know that the people who bring this hotel to life are amazing.

Such a beautiful surprise for my trip in Copenhagen. And what a great value for the price. Not only the best area to stay, but also beautiful rooms and amenities. I really enjoyed all the attentions and friendliness of the staff : happy hours, coffee, late checkout, support with activities booking - everything is made to have you enjoy the stay! I so recommend this hotel!

I have booked a suite here for a few nights...The rooms are nicely designed, yes... but the luxury stops there. The establishment fundamentally does not understand guest services. It's basically no-frills, unserviced apartments at the cost of a 5 star hotel. Housekeeping seems to be only if you ask, no mini-bar (which they somehow think is clever?), a general lack of service and inability to go the extra mile. The rooftop restaurant is no better. With a staff that simply don't seem to care if you are there or not. I work in the luxury sector and work a lot in the hospitality space. So I know what I'm talking about when i say these guys have a lot to learn. When asking for a late checkout tomorrow, in what seems like an, understandably, empty hotel, was charged by the hour. Despite clearly being unhappy with my stay. I would avoid... the minimalist architecture is paired with minimalist compassion or understanding of what makes people come back. Enjoy it while you can, I doubt it will be here long if they don't change their approach. On further examination (i suggest you do the same) I also fear many of the positive reviews on trip advisor are faked. Seems to be profiles with just a single all positive review to their dubious names.