Boutique Hotel Wellenberg

Rooms were set up for our family needs and the location was amazing, right in downtown Zurich. The rooms were large, well set up, with good amenities. Very comfortable.

The location was exceptional, in the heart of the old town Zurich. The room was good sized, well furnished but the central air conditioner either wasn't working or was not reaching our room. I reported the issue, was told that someone would come to fix it, but never did. The lady at the front desk was extremely nice and helpful and brought us a fan what minimized but did not resolve, as it was a hot June day. The breakfast was good.

We recently stayed at this hotel with our kids and had a mixed experience. The location is excellent—very well situated and convenient. The staff were truly wonderful—friendly, welcoming, and always ready to help, which made our stay pleasant. However, we did notice a few areas where the hotel fell short of expectations, especially given its advertised 4-star rating. • Entertainment: There’s an Xbox in the room, but it isn’t connected to the internet. Reception informed us they couldn’t provide connectivity, so guests would need to bring their own internet if they wish to use it. • Amenities: Basic toiletries like body lotion aren’t provided as standard—you have to request them at the front desk. • Plumbing Issues: Both the bathtub and sink drains were quite slow, causing water to accumulate during showers and while washing up. • Towel Heater: Though present in the room, it wasn’t functional. • Bedding Comfort: The bed sheets (which were actually mattress covers rather than fitted sheets) kept slipping at night, making it uncomfortable to sleep. On a positive note, our kids really enjoyed the amenity room with board games, and overall, they had a great time. The warm and attentive service from the staff was a highlight, and we’d consider returning because of that. That said, based on our experience, we feel the hotel doesn’t quite meet the standards of a 4-star property. With a few improvements—particularly in maintenance and amenities—it could certainly live up to its rating.