Braira Hettin Resort & Villas

The customer service here is completely disappointing and unacceptable!! The receptionist lady tells me (there is no one to serve you)! everyone is busy when I order the room service menu, which is supposed to be inside the villa, and I do not tell you about the bad quality of food that was provided to us. lastly but not least floors in the bedrooms are wiped with a dirty cloth which caused a cloudy layer

Extremely poor service. You can barely get food on time because they never answer their phone. It’s better to cook by yourself or else you’ll starve to death. We always have to wait for 15mins or more before someone opens the gate, and sometimes we’re late to our appointments because there’s no one to open the gate and the staff is busy playing volleyball. As I’m writing this it’s been 5hrs since I’ve been continuously calling to order from the kitchen and no one answers. Save your money and don’t bother booking this horrible service hotel.

I have just checked out and honestly speaking all the staff were very polite and the place has a great location BUT during my stay the internet stopped working for 4 hours the bathroom had a noise problem and took a couple of hours to fix all the phones wouldn’t work so we had to repeatedly walk to the reception and complain and on the last night of our stay the electricity shut off for a couple of hours . I expected this place to be very luxury and professional but all they could offer is politeness with no follow ups just words .