Brenners Park Hotel & Spa Oetker Hotels

Our family had the pleasure of staying at Brenners Park Hotel this summer while visiting friends in Germany. I travel a lot and have stayed Waldorf hotels and I also have intercontinental platinum ambassador status. This hotel by far is the best. The service, food and attention to detail blew me away. Breakfast is a whole experience on its own. If you are looking to stay in the area this is the hotel. Close to everything downtown and very relaxing. Our host Therese was amazing and made the stay feel special.

While there many 5 star hotels, what separates them is the quality of their staff and Brenners Park staff is truly among the very best. At every instance, they all did everything they could to make our wonderful. If you travel alone or as we were with a family of seven, every meal and every service was a great experience. My thanks and appreciated to all their staff.

They made me wait on the reception, while calling with colleges and planning their whole working day. I believe, your colleagues could wait for 3 minutes while you assist your customer may be? I also didn’t like that they took my documents for the whole day “because some guests forget to give back the key”. I have been in 4 and 5 stars hotels before and never experienced such a thing. Once in Switzerland I forgot to give the hotel key back and you know what? They didn’t even punish me or charged extra cent. That’s what I consider a luxury service. Also here in SPA they changed my booking spontaneously, right before the procedure - although I have booked my appointments beforehand and cleared all the details in email. But my special thank you to the therapist Anna Marie - she was the only one who apologized for the situation (even several times). The park is very beautiful and nice. The restaurant was for me 3/5 - tomatoes definitely weren’t fresh. the stuff is friendly, Fitness studio is very good equipped. But it is for sure not enough for 5 stars experience.