Briig Boutique Hotel

Great property with the staff to compliment it. The location is close enough to the ferry and the old town. Shout out to Frank at reception (can’t remember the Croatian spelling). The modern exterior was a plus as well. We loved it there

During our stay at the hotel, we had the pleasure of being cared for each morning by Mara in the breakfast area. Her warmth, attentiveness, and genuine hospitality made a meaningful difference in our experience. Mara went above and beyond to ensure our family and especially our 2 year old daughter felt welcomed and well looked after - always greeting us with a kind smile and anticipating our needs with grace and professionalism. It’s rare to encounter someone who brings both heart and excellence to their work the way Mara does. Her care turned a simple breakfast into a comforting and memorable part of our day. We are truly grateful for the kindness and dedication she showed us throughout our stay. With warm regards

Disappointing Service Despite a Lovely Room! I don’t usually leave negative reviews, but I feel compelled to share my experience. The room itself is lovely — very clean, comfortable, and with a great view. Housekeeping have also been great throughout our stay — polite, helpful, and doing their job well without issue. Unfortunately, the same can’t be said for the rest of the staff, which has really let the experience down. From the moment we arrived, the overall attitude from the front desk and bar staff has been cold and unwelcoming. Not once have we been greeted with a simple hello when walking in — which, over several days, says a lot. Any time we’ve asked for anything, we’ve been made to feel like we’re putting them out. It’s as though unless you’re sitting with a laptop in front of you for business purposes, you’re not worth acknowledging. We understand this is primarily a business hotel, but that doesn’t mean non-business guests should be ignored or treated with indifference. There’s a complete lack of basic hospitality here. The drinks have been another major disappointment. The first coffee I ordered was borderline undrinkable — no flavour whatsoever. I gave it another try on a different day and was handed a cold coffee that was basically just milk (see attached photo). When I politely asked to leave it at reception for a moment so I could grab something from the car, the receptionist was unnecessarily rude, again reinforcing the overall unwelcoming tone of the hotel. Room service is another point of frustration. Charging £8 just to bring anything to the room — even though staff are clearly using the lifts all day — feels unreasonable and opportunistic, rather than part of a genuine service offering. There was an event during our stay where the hotel manager was present, and the change in atmosphere was instantly noticeable. Staff were suddenly attentive, polite, and drinks were brought up without issue. It’s obvious the manager expects high standards, and when he’s around, things run well. The issue is what happens when he’s not: the staff seem uninterested, unfriendly, and disengaged — as if doing the bare minimum until he returns. We still have a few days left of our stay, and we’re now actively avoiding interacting with staff where possible, which is not how you want to feel on a trip. It’s a real shame, because the hotel itself has potential, but the guest experience is being ruined by inconsistent service and a lack of basic hospitality.