Brooch Boutique Hotel

The hotel was amazing, great view of the city from our balcony. The beds were the most comfortable and so were the pillows. Rezo was super helpful and kept our luggage safe at reception because we had 8 hours left before our flight, and we were able to walk around the city without worrying about our bags while we waited.

I had a five-day vacation at this hotel, and unfortunately, the service was the worst part of my stay. I’m not sure if this is the norm for all guests, but the staff seemed incredibly rude and unhelpful, especially the manager he had an offensive look in his eyes the whole time we were talking with him. The breakfast quality was also very disappointing. To make matters worse, our room didn’t have an intercom, so we couldn’t contact the front desk if we needed help. In the morning, we couldn’t get hot water in the bathroom, and when we asked for assistance, no one seemed interested in helping us. We had to take a cold shower for the entire day. The problem wasn’t the cold water; it was their attitude which was almost racist. They were just dismissive and their attitude was like, “Deal with it.” Overall, the experience was terrible, and I wouldn’t recommend this hotel to anyone.

Important clarification so you understand that I have something to compare with regarding the Brooch hotel. Before the Brooch, we stayed at another hotel with the same price and breakfast options, plus it had a pool, sauna, and steam room. Room: dirty and worn out; it should not be rented out to guests in this condition. You can only walk on the carpet while wearing shoes. I was surprised to find that the walls were also dirty and partially peeling. The curtain falls down, but no one seems to care. The photos won't convey the terrible smell in the room coming from the bathroom. It smells musty and like rotten eggs; even with the air conditioning on and the balcony door open (and there’s no insect screen), the smell doesn’t go away. There are traces of dirt in the shower cabin that won’t wash off; you can't even step in here without shoes. Staying in such a room should cost much less! Photos attached. Breakfast: at the previous hotel, there was a wide selection of main dishes, but here they only offer sausages and eggs. By the way, when we arrived, the eggs had run out and they didn't replenish them for some reason, unlike other hotels. Unfortunately, I didn’t take a photo because I was very upset, but there was dirt on the lettuce leaves! We decided not to eat the breakfasts at this hotel. You’ll leave hungry and possibly having eaten dirt. Comfort: for a double room, they initially provided one small blanket, which didn’t even cover the entire bed. We asked for an extra blanket, and after some time, it was given to us. Please note that the bedding is all mismatched. Our blanket didn’t fit the duvet cover; it kept rolling off and was uncomfortable to sleep with. I also want to clarify that the blankets are stored in a wardrobe with a missing bottom shelf; they are just lying on the floor (photo with blue carpet). The towels are worn out with frayed threads. The sound insulation is poor. You can hear the neighbors upstairs and what’s happening in the hallway, especially doors opening and closing. We woke up several times during the night. The only positive aspect I can highlight is the friendly staff. Do not choose this hotel; it is not worth your money. My advice is to choose higher-price hotels in Georgia if you are used to cleanliness and comfort and care about your surroundings.