Burbury Hotel & Apartments

We have stayed here twice now and both times have been amazing. The staff are super friendly and helpful, the buffet breakfast was amazing and we were able to get take out from the restaurant across the road which is connect to the hotel. Highly recommended.

First impressions were nice, the staff were friendly, and the ambiance in the lobby is beautiful. I was told I had a standard room; so I expected the average run of the mill room. But upon exiting the lift on the 2nd floor I quickly got a hospital/nursing home vibe, which made sense when I discovered I’d been given a mobility accessible room that I didn’t request. It made my overall stay awkward and uncomfortable. It would have been a nice courtesy to be told of my room upon check-in and given an option to change it, alas this didn’t happen. The rest of the room was okay except the surfaces were very dusty. Location was great though.

We had a good stay at this hotel. The rooms were clean and comfortable. We ordered room service for dinner, but it was a bit disappointing at first the food arrived in a takeaway bag, and the steak was too tough to eat. We called to complain, and the staff handled it well. They quickly sent a new meal, this time properly served on a tray, and also gave us a complimentary wine as an apology. Great customer service overall.