Business Resort Parkhotel Werth

We had an Airbnb disaster so we needed a room quickly and found this total gem of a hotel. The staff, the rooms, the beds, the breakfast everything was top class. The receptionist switched between languages with ease and was so helpful. Nothing was too much trouble. We were so happy to find this hotel.

Maybe this once was a nice 4 star hotel, unfortunately at the moment it is a worn out place that barely deserves 2 stars. Everything is old and broken or barely functioning. The breakfast is very minimal. Also dont get fooled by the pictures online. This hotel is way to expensive for what you get. Would not recommend

Service-Disaster We were looking forward to do a 14 day hike along the Alta Via 9 and chose this hotel to be our start and end point as its close to the airport of Bolzano. We paid the full price for both nights in advance (2x 153€ + 6€ tourist tax) as we were prepared to walk the Alta Via anyway whatever happens. But then, the unexpected happenened: The sister of my partner came down with terminal Leukemia and they gave her days to a few weeks to live. So we turned around and gave the hotel 2 weeks cancellation notice and the letter of her doctor confirming the diagnosis. We were expecting at least some human compassion, but instead, they did not come back to us, so we send a kind reminder 4 days later. No word about our family emergency, but just "Sorry, strict bkg conditions" - no refund, not a cent! We were somewhat disappointed and tried to call them over the phone, and then via booking.com Priority Service. They would not even reply to booking.com! Instead, we received an email a few days prior to our booking, if we need a garage and breakfast - of course we did not and got back in touch a third time by email to explain the circumstances. No reply. I contacted italian friends around, to speak on our behalf the same day of our planned, first booking and the receptionist said "Sorry, we are fully booked, I can't help you" and hung up on them. They gave our room to someone else! A day after, we got notified that they are taking a no-show fee extra to the money that we already fully paid for the room. I can't say how disappointed we are with their customer service approach, only their accounting seems to work pretty well. Now, we are in touch with booking.com to put in a complaint against the hotel and have our money back for the second night of our stay. Hard to belive, that these people operate in the customer service business. I don't see their 4-star-rating justified.