Cabaña El Lingue

This hotel gets a 5 star rating without hesitation. It isn't maybe the fanciest hotel we have stayed in but certainly one of the best. The friendliness and helpfulness of all the staff alone justify the 5 star rating. It is clearly an exceptionally well run hotel - respect.

Nice hotel for families, close walk into town, the cabana we stayed in gave us the feeling of we would have our own apartment, nice living room, though it could need an upgrade (TV, kitchenette, bathroom bath tub); good restaurant, even better bar with for Puerto Varas reasonable prices. Go outside of the bar to the balcony, you will have a great views on the lake. Very relaxing atmosphere. Swimming pool size is great but very outdated and urgently needs a complete refurbishment with a new pool lining.

My wife and I stayed at Hotel Cabaña del Lago five years ago, and it was amazing—great service, great amenities, and an excellent breakfast. Unfortunately, our visit in 2025 wasn’t as good. While the breakfast was still delicious and plentiful, and the room was nice (a bit worn, but that was fine with me), the service had really gone downhill. This time, we were celebrating our wedding anniversary and hoped to make it just as special as our last visit. We carefully reviewed the room options and chose the same one we stayed in before, which had a living room with a balcony, clearly shown in the room’s photos. But when we checked in, we were told that the room we booked didn’t have a living room or a balcony and that the photos in the room description were just for illustration. We were then offered an upgrade for an extra $80, which felt unfair. Why would the hotel use pictures of a room with a balcony for a completely different room? We didn’t have much choice but to pay, but it really felt like a scam to get guests to pay more during check-in. The staff at reception tried to make things right, but it only made things worse. Last time, they went above and beyond, arranging flowers for our room by check-in time and even sending a complimentary bottle of sparkling wine without me asking. This time, I also ordered flowers, but the selection was poor, and I was told they would be delivered by noon the next day. Instead, they arrived at 4 PM, which was way too late. When I mentioned it was our anniversary, we were offered two complimentary drinks at the bar and a “surprise” in the hot tub the next day. This sounded nice until we found out the drinks were only wine or sparkling wine. It was a bit disappointing, but we accepted it. The next morning, I got a call from reception saying the hot tub was under maintenance, so there would be no “surprise.” No apology or attempt to make up for it was offered. I understand the staff didn’t have to offer anything extra for our anniversary, and honestly, it might’ve been better if they hadn’t. But to offer complimentary drinks and a “surprise” and then fail to deliver was very disappointing. Overall, Hotel Cabaña del Lago is still a nice place to visit, but the service has really gone downhill. If you want to avoid the hassle of poor service and the disappointment we experienced, I’d recommend looking elsewhere for your stay in Puerto Varas.