Cactus Resort Sanya
Sanya · People's Republic of China · Yalong Bay National Resort
About Cactus Resort Sanya — Luxury Boutique Hotel in Sanya
Cactus Resort Sanya is an exceptional 5-star hotel in Sanya, People's Republic of China. Guests enjoy a distinctive experience combining world-class facilities including beach club, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.2 / 5
Not new hotel. But in very beautiful bay. The sea is clean and transparent and beach is quite large and municipal.
First, the good things: rooms are comfortable and clean, the pool is nice, the grounds are beautiful. The staff are very accommodating. The hotel largely caters to a Russian and Chinese clientele base, but there's also English signage. The bad things: the food in the diner is not very good at all. There's not much choice and the food is rather bland. The location is rather far from the ocean. The convenience store in the lobby is really expensive.
Please stay away from this resort , I’ve made a small mistake on my booking through agoda And it was one month in advance and they wouldn’t agree to cancel or change the dates for 4 nights of booking which cost more than 1000 usd, agoda reached out to them twice and they simply didn’t wave the cancellation. This hotel has 0 customer service and only concerned about money. I’ve never experienced such a harsh and unwelcoming customer service. With this kind of attitude I doubt this hotel will provide any decent customer service for its guests.