Caesars New Orleans A Caesars Rewards Destination

Love the casino but what made this a five star visit was Amanda and her phenomenal hospitality at the front desk. She was kind and remembered who we were. She is always smiling and made us feel welcomed. We stayed an extra day because of her great service. We can’t wait to come back.

First and foremost, what was known as the Harrah's is now called the Caesars - New Orleans and please make sure you know which hotel you are staying in because there are two very different and distinct entrances and you're almost made to feel like a peasant by the valets at the main Caesar's building if you're staying at what is still marginally called the Harrah's. It is very confusing but just know there are two very different locations. This place is on the corner of Poydras and Peters Street. The casino is no where near as nice as some Las Vegas casinos but that's not the reason you come to "The Big Easy" anyway so it's more of an observation than a criticism. The hotel is comfortable, although I was told by the woman at check in that I was to enter the elevator banks only on the right, which excluded one particular elevator, so I am not sure if that is the lift to heaven or what the reason was, but I didn't ask. I am certain there are upgraded rooms available but I did not bother with this option this time around. Valet parking here was fine and friendly and there were no issues during my visit. There are plenty of restaurants available both in the casino and within walking distance of the place and Bourbon Street was roughly 5 blocks away. The only things keeping this place from a 5 star rating is the rather confusing setup, the slightly rude valets at the main Caesars location (since it is shared location) and the fact that my "river view" room had only a very partial view of the Mississippi due to being on the south end of the tower, while the river was east of us. The overall value of the room was pretty good, other than the river view being less than what I expected. Special shout out to Kevian at the front desk who was amazing and went out of her way to help me with a minor issue. Kudos and thank you to her!

We were walking around the CBD (central business district) and hadn't had a chance to explore the Caesars casino as well. We aren't huge with going to the casinos in general yet wanted to see what's there! Beautiful establishment, seems really well maintained. On the outside, seems like a big place but it's not that huge once you get inside. As others have shared in the reviews, it seems like the place is under construction as some of the bars & restrooms are closed so guests are redirected to the ones open. Really nice sports betting/viewing area and some outside seating area on the slot machines, which is a nice touch.