Caesars Windsor A Caesars Rewards Destination

We got married in the Augustus 27 in May 2025 (ceremony and reception). Can't recommend this venue enough, the view, food, drinks, hotel rooms and everything in between was amazing. Truly the best view in the city, especially at night. The onsite coordinator (Jennifer) makes planning with vendors really seamless. All the staff we encountered were lovely (special shoutout to Ramona and our bartenders night of). We got many compliments from guests on the venue and the convenience of staying at the casino. We are so happy we booked it. Thank you to the team for giving us our dream wedding!

This should have been a 5 star rating. The rooms were beautiful, service good and the casino was tons of fun. 4 star rating is because at the end of your stay, upon check out ( we stayed one night - 2 seperate rooms , one person in each) we were charged a resort fee of $28 per room. Honestly, I'm staying in your hotel to play in the casino... do i really need an extra charge for a resort fee? Extra fees are annoying.

We were so excited about our stay with them but were very disappointed with the service we received. We had our baby with us, and asked room service and concierge if we could get hot water to make some formula. They said that would not be possible and even the restaurants do not give hot water as it’s not safe. They went on to say you can just use the coffee machine in the room and run hot water through it. This would be fine if it was just for us, but to use it for baby formula did not sound like a good idea. When we asked what other options we have they just said it wasn’t possible and we will have to go out to figure it out. We decided to just try out the restaurant to see if they could help us, and luckily they were able to but the rudeness and lack of attempt from the hotel was disappointing. I should say that during booking we did tell them we had a baby, and would need the ability to make hot water and at that time they had said to just call concierge or room service and they would bring it up. We had decided to valet the car so we can have ease in moving the car seat and baby. It took us about 10 minutes to get our luggage in, the baby buckled up and everything and the lady kept coming to us telling us that we are taking too long this area needs to be cleared right away and you cannot wait around. Again, just rude services from the staff that was a disappointment… we were not just waiting around but actively trying to get everything sorted and were approached 2 times telling us we needed to move now! Very disappointing experience overall!