Cairns Southside International

worst hotel in history. do not come here. management is horrible. the old woman that works as a manager here is so cruel & careless about everything to do with the hotel that doesn’t concern her. the rooms & hallways reek of cigarettes & there are cigarette butts left all over the balcony. the bathroom also had hair all over the sink. not cleaned one bit. had one of the housekeepers steal a bag of my belongings when cleaning my room while we were out. i went to reception, who said they have no record of the room being cleaned in the first place. which was a lie, because the beds were made & there were new towels set up. the manager made one of the poor housekeepers dig through the pick up bins for my stuff, and when we found nothing, i asked for a refund of my stuff, as i had shoes, clothes & underwear valued over $300. i even asked her to come into my room herself to check it out, which she refused & said it’s my word against the hotel’s. she said she spoke to the housekeeper that “cleaned” my room, to which she never even brought out the housekeeper to speak to me. she did not care at all, didn’t even apologise for the inconvenience she made & actually made a snarky comment about my shoes being in the same bag as my dirty clothes. no cameras anywhere except for the reception, so i can’t even find footage of someone going into my room. absolutely horrible service from this woman. don’t waste your time coming here. you will find much cleaner & safer places to stay in cairns for a better price.

Do not go to this hotel. It is very poorly maintained, most of the equipment is broken. The employees are not paid well, I worked there for few months and the housekeepers are timed to clean the rooms so we don't have time to deep clean each room and the dirt accumulates. The carpets in the rooms keep bad odors like cigarette smells and others… And the boss doesn't want to pay me for the last nights I spent on call, I've been waiting for the money for months! I don't know how to get this money so I share with you what is really happening in this hotel. This is my worst professional experience. If I could, I would have given it 0 stars.

Supposed to stay 4 nights, when I checked I I could immediately smell a mixture of cigarettes, mould and filth. The bedding was absolutely filthy. Went to use cutlery after heating up food in the microwave and the fork appeared to have been eaten off and put directly back into the drawer. Carpet appeared to have never been vaccumed, ever and the whole place just stunk. All night long doors were slamming and banging, definitely felt unsafe. The windows outside my bedroom was damaged by what looked like a crow bar attempt to break in. Did not feel safe in this place at all day or night. The only positive was the lady at Reception who was helpful and kind. When I advised her that I needed to leave due to the state of the place, she did not seem surprised and almost looked embarrassed. Surely there are standards which need to be upheld, selling this as 4 star is completely dishonest and misleading. I would only give it 1 star due to the service of the lady on Reception. Do not book at this place because the minute you arrive, you will regret it.