Cala Cristal by Pierre & Vacances Premium

Great location, directly on the famoso Playa Cristal!

Hello, Very quiet location, ideal for a relaxing vacation. Concept of 8 apartments on the ground floor with a flower-filled terrace. Spacious, comfortable, and clean apartment. Waterfront. Restaurants nearby. I sincerely thank the young woman at reception for her welcome and kindness. I highly recommend this establishment.

Contacted the customer service to inform them that I'm travelling with my 40kg, well-behaved dog. While waiting for a reply I continued researching their "pets allowed" policy and found no specific details regarding costs or conditions, so I went ahead and booked. 2 days later I received a generic email detailing several things that were not in the hotel's profile when I was looking for information: 1. They only allow dogs up to 25kg- in their policies it only says "Pets are allowed. Charges may be applicable". 2. There is a deposit of 200 Euro that will be returned 7-14 days after inventory, although in the policies it says that "it is fully refundable upon check-out as long as there has been no damage to the property". This is basically a short-term loan for their gain. 3. The cancellation is free, but they will keep the 1 Euro they deducted to "test my card"- what kind of foolery is this? Luckily I took the more expensive rate to be able to cancel up until 2 days before checking in, but had I not choesen this I would have had the dilemma of not being able to take my dog with me, or cancelling and loosing the 100% of the money. They never replied to my first email, nor the second one explaining the situation. This is a poorly vetted hotel, they should have all the information and conditions clear, visible in their profile to be checked before booking, not in some small-print hidden like a needle in a hay stack in the T&Cs.