Caloundra Central Apartment Hotel

It was definitely value for money. Location not as good as I expected although only a couple of minutes drive to shops and beaches etc. The lounge was in serious need of replacement- very uncomfortable. Great for parking. I didn’t use the restaurant so can’t comment on that. Pool area looked great. It was fine for what I wanted and am sure would be a good price point for young families.

On arrival there was a dog running around in the foyer. The reception lady didn't seem to care, was very rude actually. Said she was the manager? Really? The apartment we had was disgusting, dust, rubbish in bin under sink, floors looked like they hadn't been cleaned. Bed sheets had hair in them, pillows terrible. View was lovely although balcony hasn't been cleaned in awhile. Definitely needs better management and room a good deep clean.

I was so disappointed by my stay here and so have no choice but to echo all the other bad reviews of this place. Ultimately, DO NOT stay here. Where to begin... from the moment I walked in, the reception area stunk of cigarettes so much so that my clothes then smelt of tobacco. When I then got to my room, supposedly a 'superior studio' I was not at all impressed - it was dark, dingy and in need of a big makeover. The only window faced into the hallway with a solid brick wall in front of it meaning no natural light could get into the room. The lighting that I had to then rely on was poor - the main light was super dim and all the switches were the opposite side of the room so you had to fumble your way through the darkness when first entering to turn the light on. There was then a door off to the side that led into next door's room which, despite being locked, was very disconcerting. I had such a terrible night sleep each night as the walls were so thin (and there was a gap under the main door) so you could hear everything, including the tradies banging around and talking loudly working on the room next door EVERY morning. Then there was the bed, which was on wheels so it moved every time I turned over at night. The mattress had a massive rip and spring poking out of it which I constantly caught myself on. The pillows were so soft that they made my neck and back ache. There were stains on the net curtains and the drains in the bathroom reeked - something I raised with reception but they did nothing about. The room was so grubby that then a cockroach appeared! I then spent an hour trying to get it out which I shouldn't have had to do... The pool was way smaller than it looks in the photo and very dirty/murky looking so dared not swim in it. The 'restaurant' on the first floor remained shut every time I walked past it (not that I would want to go in anyway). When I went a walk around the complex I bumped into one of the residents who was a blokes clearly high/drunk and shouting his head off. On the same walk I came across dog sh*t on pathway on the 1sr floor. I was staggered by the fact that this place is owned by the same Central Apartment group who owned the Central Plaza Hotel in Cairns - a beautiful establishment that I thoroughly enjoyed staying at 6 weeks prior! The only good thing was that I had somewhere to park my car - in the secure carpark in the basement which I appreciated. For $1680 for 10 nights ($168/night) it was absolutely not worth the money nor the 4-star rating. I highly suggest spending that same amount elsewhere in the region such as Pelican Waters resort for the same price but actually offering the 4-star experience. I predict the management will just provide the same platitudes in their response like they have done to all the other bad reviews left there but still do NOTHING to make any actual changes to this place as they clearly couldn't care less about customer feedback. I hope this place gets shut down unless they are willing to make some radical changes!