Can Mistero

We were there for 3 nights. We arrived late (11pm) but the hotel staff was very nice and got us checked in very quickly. Our friends told us Italy would be too warm for our kids but the room had a new air conditioner and it was very easy to use and super cold. We stayed at the top floor and our kids had no problem with the stairs. The breakfast was free and good ( free espressos !!) and Monica helped us with planning our trips for the day. She was super friendly and helpful. Based on her recommendations, we had an awesome 3 night stay. She is so friendly and kind. If you have any questions, just ask her for help 🙂 We would definitely come back again. Thank you, Monica!!

Breakfast was good. Location was great. Staff were helpful. Be warned... the attic is no less than 90 steps up. Unfortunately the AC was not set to run when we were there middle of May. The low ceiling and lack of windows may bother some people, but we didn't spend a lot of time in the room. Would have appreciated a luggage rack to hold our suitcases, instead of having to put them on the floor. Bathroom is a little aged.

Absolutely the worst hotel we have ever stayed at. We arrived at the hotel and could barely walk in the door. They have nowhere to store luggage for customers if you arrive before check in. There was nowhere to sit or stand. We were there one hour before check in time and they told us they had no where to put our luggage so we couldn’t leave it. What kind of hotel treats customers like this? Then they grabbed our luggage and put it outside the hotel and said we could leave it there, in a hallway outside the hotel. The two women working were so extremely rude. We asked to just wait in the lobby for an hour until check in and they were very rude about that. Did they want us to wander the streets with our luggage? Others arrived and they told them to put their luggage in the hallway. We watched and they had no one near it or watching it, easily could’ve been stolen. It was the most poorly run check in I’ve ever seen. We finally got to our room. It was up three flights of stairs. No elevator. You must be able to carry your luggage up and down without assistance. Room was okay. Air conditioning was terrible. They make you take your key to the office anytime you leave and pick it up when you get back. Annoying and a waste of time. The “breakfast” was terrible. All around a horrible experience in such a wonderful city. There are so many better hotels in Venice, please look elsewhere.