Canopy by Hilton Sao Paulo Jardins

I loved it here. This hotel was honestly my most favourite thing out of my whole trip to São Paulo. Good points: I loved the Jardins neighbourhood! Felt very safe, loved that it was walking distance to Paulista Avenue but also the streets are pretty, lots of trees, nice restaurants & cafes. The hotel was clean, nicely decorated and the staff were welcoming and friendly. My room (407) was a nice size, with nice decor touches, loved the shower/vanity area and the amenities available. I also very much enjoyed the hotel's breakfast options - dining in a lovely restaurant and tasty food, with lots of choice. Improvement points: I struggled with how to operate the water point in the corridor at first. Had to call reception to ask how it works - having some instructions there would be useful. Whilst I am aware that it is my fault for going down to breakfast late, it would be good for the breakfast items to not be taken away until after the cut off time of 10am. There was a time I went up for more fruit to find it had been cleared away, even though it was before 10 :(

Superb hotel. Quiet, comfortable, clean and modern rooms. All staff were very nice and helpful. Location was perfect for us and area felt very safe. Good restaurants within walking distance and we also enjoyed the hotel's room service offering. If ever in Sao Paulo again wouldn't hesitate to return!

After requesting a room months prior on a higher floor, we arrived to be told that the hotel was booked up. That was not my concern. There was a little sensitivity, no management involvement, and a "don't care" attitude. Please be mindful of this as they honor no prior commitments to their guests. What a shame.