Cap Vermell Grand Hotel

Everything was great in here. Nice and luxurious atmosphere with great service. Also the honeymoon treat was so thankful. Food is also great (we went to Tapas bar). But the pool was little too small and boring for adults, so we had to hit the beach which turned out to be the great choice - I highly recommend to go to nearest beach you can search on the map if you feel bored.

The resort is located in a quiet area, which I appreciated. However, I was expecting at least a partial sea view considering we are on an island, but the entire property is surrounded by mountains with no sea in sight. The main issue I encountered was with the staff and their overall approach to customer service. It falls far below the standards one would expect from a five-star resort, especially given the price point. When I choose to stay at a place that claims to be five stars, I expect a comfortable and seamless experience—not to be calling reception daily to report different issues. That clearly reflects a deeper problem in the management and operations of the hotel. This was my first time staying here, and unfortunately, it will also be my last. I cannot recommend it to others. On a positive note, the on-site restaurants were actually quite nice and worth a visit. I would, however, like to commend one staff member—Adrian. He was the only one who showed genuine dedication and professionalism throughout our stay. His attitude stood out in contrast to the rest, and he truly deserves recognition.

We were truly looking forward to our stay at Cap Vermell Grand Hotel in Mallorca, and for the most part, the staff, especially at the reception and in general guest services, were courteous, helpful, and professional. However, we left the hotel 4 days after we arrived, and with great disappointment. Despite booking the Presidential Suite at a significant cost, we were treated with complete disrespect by a few overzealous pool attendants who clearly hadn’t read or understood the posted pool rules. What followed were several absurd confrontations around our child’s use of the pool, even though we were entirely in the right. These situations escalated unnecessarily due to the lifeguards’ poor judgment and their unwillingness to listen or acknowledge the actual hotel policies. It was incredibly frustrating to be treated so poorly, especially as high-paying guests, and to be placed in a position where we had no choice but to cut our stay short and leave that same day. We were met with apologies from the reception staff, who frankly seemed equally stunned by how the situation unfolded. But by then, the damage was done. The hotel lost guests who had booked the most exclusive suite, all because a few staff members lacked proper training and common sense. I left feeling deeply disappointed and frankly insulted. A hotel of this supposed caliber should never allow a situation like this to escalate to the point where a family feels compelled to leave. This is not how you treat guests, especially not families, and certainly not in your flagship suite.