Cape Royale WHosting

One of the Worst Spa Experiences I've Ever Had I visited the spa at the Cape Royal Hotel expecting a relaxing, rejuvenating experience but unfortunately, it turned out to be one of the worst spa visits I've ever had. While the hotel itself is lovely and gives a good first impression, things quickly fell apart once we entered the spa area. The floors were filthy and sticky, which is already unsettling when you’re walking around barefoot. It immediately made the place feel unhygienic and poorly maintained. After being shown to our massage room, we were told to undress and lie down as usual. We did and then waited ten minutes with no one returning. Eventually, I had to walk out in a towel to find someone and let them know we were ready. Their casual response of “Oh okay, are you done? Can we come in now?” was beyond unprofessional. The actual treatment, a scrub and massage was equally disappointing. Throughout the scrub, the therapists kept blasting the tap with water for reasons unclear to us, completely drowning out the calming music that’s supposed to create a relaxing ambiance. There was constant movement, noise, and commotion not at all the peaceful spa environment you’d expect. After the scrub, rather than taking care when dealing with the leftover scrub flakes, the therapists literally flicked and brushed the particles off the bed while we were still lying there, hitting and scratching us in the process. It was both uncomfortable and unnecessary that kind of cleanup can and should happen after the session, not during. As for the massage itself, it felt rushed and unskilled, lacking the technique or flow you'd expect from trained professionals. It felt like they were just going through the motions, with no real care or experience behind it. Based on previous reviews, this kind of poor service is not new, and it’s clear that management hasn't taken any real steps to improve the experience. I really hoped this would be a special treat, but it left me feeling more irritated than relaxed. I wouldn’t recommend this spa to anyone looking for a quality wellness experience. There are far better and cleaner, more professional spas in Cape Town that take pride in the service they offer.

This was the worst spa experiences ever. The people who welcomed us had no manners. They did not greet us properly, did not make eye contact or informed us about how anything was supposed to happen. We decided that it was okay since they might have had a long day. However, the massage therapists were rude, and basically just pointed where we were supposed to go. They asked if the pressure was alright, I asked if they could massage a little harder, and then they ignored my request. When they were done, they just switched on the lights, already opened the door ready to leave. The rooms were also definitely not cleaned properly. There were stains everywhere on the floor. I know it’s difficult to keep things spotless, but the floor was extremely dirty. We were supposed to be able to choose between a Swedish or an aroma therapy massage, and they never asked us. I would not recommend this to anyone.

The absolute worst experience. This spa is so unprofessional and unethical. Firstly, their communication is terrible. They do not answer their emails or calls. I decided to go in person to make a booking (this was in January). The receptionist ladies were sitting chatting while the phone was ringing. I asked to look at their inbox because no one was responding to my emails. To no surprise my email was part of hundreds of unread emails. Anyway, I made a booking for Saturday, 8 March 2025. All seemed well until we arrived for our appointment. We were turned away by the security guard because "the spa is not operating, it has been closed for a few days". This was the cherry on top. No communication to inform us, no attempt to call and reschedule. This was extremely disappointing because we were excited for a spa day. Honestly, the worst service. I have nothing good to say.