Caption By Hyatt Beale Street Memphis

Great hotel, tricky parking. We circled the block 4 times before a space opened up in front, and decided to valet because by then it was *late.* Breakfast (not included) was awesome, we had the the avocado toast 2-ways (with truffle oil) and the biscuits and gravy. Five stars on service there...Getting the car out...that took over 40 minutes, so three stars on service there. The people were great and they were hustling, it wasn't their fault. They just weren't staffed for the checkout rush, when the hotel is situated such that you're almost forced to valet unless you really know the area. So plan way ahead to get your car out.

Lovely stay in the Caption. The hotel was very welcoming with friendly check in staff. The rooms were spacious clean and full of fun decoration and furniture. Unfortunately the "chill out" bar area wasn't open at any point during our stay which would have been nice.

at Location, Nice Rooms… But Shady Billing Practices Ruined It We started our Make-A-Wish trip at the Hyatt Caption on 8/3/25 — which also happened to be my anniversary. A card was already on file for our room accommodations, covered by Make-A-Wish. We stayed in the Caption side with 2 beds and were told they needed a physical card for “incidentals.” Fine. What wasn’t fine was finding a nearly $145 charge for that incidental hold — almost triple what it should have been. Before we could even get our car at checkout, I had to pay what I assumed was just valet parking ($30 — fine again). But instead, they also charged $130+ to my Make-A-Wish card for the room accommodations — charges that should have gone to the original card on file. I called to fix it, and while they processed a refund, I was told it might not hit until the end of my daughter’s wish trip. Today, 8/10/25, I learn the incidental fee for one night in Caption should have only been $50. So why was my husband’s card charged nearly triple that amount? The hotel itself was in a great location and the rooms were nice — but the customer service and billing practices felt scummy, like they were trying to wring every last cent out of us. This was the start of a once-in-a-lifetime trip for my sick child, and they still found a way to make it stressful. If our coordinator hadn’t rebooked us here, I would never have chosen this property, and I certainly won’t return.