Carmel Hotel

Perched on the top of a hill you’ll enjoy beautiful views over the city of Ramallah and its surroundings. Rooms are clean and spacious with standard decor. Corner rooms have large panoramic windows. No balconies and no outdoor sitting area. Good breakfast with a large buffet and an in-house restaurant serving tasteful food. There is also a gym and an excellent spa. Overall, great service and friendly staff.

I would say this is the best hotel in town. In terms of location and services. It is located in the best neighborhood with easy access to everything. Every staff member with whom we came in contact was attentive and kind. They are very professional, kind, and helpful. We really enjoyed the food and service in the hotel restaurant, also they arranged for special oriental meals requested by my kids, which was a real bonus for our vacation. Staying in Carmel hotel actually enhanced our vacation experience in Ramallah and they really have an amazing team made us feel home. We had a wonderful two months there, and I would strongly recommend this Hotel to all of you.

I entered the room and did not find any towels or bathroom shoes. The TV was not work and the remote control batteries were damaged. I called room service more than 8 times and after six hours of waiting they brought new towels. The lunch food was substandard. The receptionist was unprofessional and did not behave well In addition, there were flies in the hotel restaurant.