Carte Hotel San Diego Downtown Curio Collection by Hilton

Nice Hilton property, lots of nice amenities, like access to Fit, a wine bar. Your key selects the elevator. Only negative is pool area gets shaded by building in afternoon. Rooms were clean, safe, nice bathroom. Valet parking only

Not a great experience. The room hadn't been fully turned over as there were items from the previous guests. The other issue was the miscommunication on the guests credit to be used at the rooftop bar or Watercolors. Please get your staff trained properly unless it is a ruse to charge guests more. The bed was also in poor shape, for a boutique hotel experience it came up very short. I will not return to this hotel again. Also wasn't thrilled with the sounds of the prison lifters each morning.

As a Hilton Gold member, I had high expectations for my stay, but I was left quite disappointed. While the hotel has a nice facility and the room itself was clean and comfortable, the overall customer service—particularly at the reception—was well below standard. Communication was poor, and staff seemed untrained in handling guest concerns or providing a welcoming experience. It’s disheartening to be treated this way as a loyal Hilton member, and it raises serious concerns about how other guests might be treated. Unfortunately, I cannot recommend this property based on my experience. There is a lot of work needed to bring the service up to the level expected from a Hilton-affiliated hotel.