Casa Mayor Saltillo Hotel Hacienda

Beautiful accommodation, staff very attentive to detail and makes you feel at home. Worth the price

The rooms are very spacious and the bed are luxurious. The pool is warm and not deep; the outside area is lovely and very cozy. Service is top tier, everybody was so kind and helpful. The hotel overall is a tad dated and needs a bit of maintenance, but I’d stay here again in a heartbeat. The food is pretty good.

Beautiful construction - lousy operation! We reserved 5 rooms for a wedding for two nights. Last minute, two couples canceled for the first night, the hotel said - no refund! Ok, accepted since it was last minute. The next day, the late comers arrived and were told they had to pay a "penalty for no show"! I had to go and protest in person for the receptionist to back off (I had paid the five rooms for the two nights, so what additional penalty?). Next thing: starting at 9 am, drilling with a power tool in what seemed to be the adjacent room. Why remodel on a Saturday when your hotel is full because of two weddings instead of doing it some day during lower occupation? How can you occupy and charge full rate for a room adjacent to a very noisy remodeling? Reports and complaints had no effect! Bad operation at this hotel! Disappointing for what is usually a great hotel chain with beautiful installations....