Castello di Velona Resort Thermal SPA & Winery

I will be staying at Castello di Velona in just over 10 days and wanted to compliment the team on the amazing service in preparing for my visit with my son. I called the front desk and spoke to the most helpful young woman (I cannot remember her name). I asked about upgrading my room describing what I needed. To my surprise, she told me that higher categories are available but that the room I have been allocated is one of the nicest and given my requirements of 2 rooms, I should consider staying in this category. This bodes well in a world where everyone seems to be trying to get you to spend more. Thank you for this and for the restaurant help. So much appreciated. See you on Monday 14th July. Can't wait.

My wife and I thoroughly enjoyed our stay. The hotel is beautiful, with breathtaking views. The staff were exceptionally professional and always ready to assist. Breakfast offered a wide variety of options, and the dinners we had were absolutely delicious.

I stayed in the Resort for few days with my family. First of all, I would express my appreciation for the kindness and professionalism of the staff. They helped us in any circumstance and they did their best to satisfy our requests. Having said that, I consider the service provided well below the expectations considering the price we paid. Indeed, we selected this place to celebrate my son’s and my birthdays, hence we were looking for a special place. Unfortunately and unexpected, the room was not well organized: there were no luggage stands, the windows didn’t have an effective obscuring system (the curtains are not enough), the fridge was to small and difficult to reach, the appliances are below the standard (only coffe machine, no kettle, no ice container, etc.), the amenities in the bathroom were below the basic that you can find in a 4 stars hotel. We had to call the maintenance often and even to adjust the air conditioning because no basic instructions were available. We also had a dinner at their restaurant and it was a very negative experience: the food came late and it was very basic, the prices are absolutely not aligned to the food provided. We were in Tuscany and we had much better food at a much lower price in the next days! The location is amazing but the solution is not “value for money”at all! When we left the location, I expressed all my concerns providing a detailed and frank feedback to the receptionist and the manager. As partial compensation they applied a discount on our restaurant bill and gifted us with a bottle of their Brunello. Next time I will visit this wonderful part of Italy, I will select a different location