Charleston Santa Teresa Cartagena
Cartagena · Colombia · Carrera 3 # 31 23
About Charleston Santa Teresa Cartagena — Luxury Boutique Hotel in Cartagena
Charleston Santa Teresa Cartagena is an exceptional 5-star hotel in Cartagena, Colombia. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, beach club, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.7 / 5
Lovely experience all around. Comfortable room, great food and drink with warm friendly service and very reasonable prices. Love the rooftop pool.
Really happy with the experience location, staff, food, spa is great. Room are good clean and room service was great they really went above and beyond.
I loved this hotel, the design and area was beautiful. I was somewhat disappointed, our A/C didn’t work, and we mentioned to the front desk after our first night. Their response was to send someone and tell us it was functioning. We didn’t push the complaint, I really hate complaining. During check out, I mentioned again that it was not functioning and they reassured it was. I turned it to the lowest setting possible, yet the room never cooled. For reference we stayed in 210. Our other friends/family stayed in 211, and the a/c was working perfectly. I wish we there would have been more consideration about this issue. I didn’t ask for any compensation or push hard, but it’s disappointing when spending $1000s for a hotel, you would expect a little bit of understanding and compassion. We stayed in 2 suite rooms. I would stay again but will be adamant if the a/c is not working to have our room changed.