Chateau Elan

I loved the old feel of Chateau Elan when I first visited in 2004. My room was OK. I didn't like my way facing the front entrance. The temp stayed warm in the room despite lowering the ac. The bed still feels comfortable. The fridge was stocked with soda and water you can pay for. There is adult beverages also available for a fee. I miss the old Versailles restaurant. I guess after 2019 things had to change. The Chateau is still relaxing and beautiful.

The grounds were absolutely beautiful—lush, well-kept, and really set the tone for a relaxing stay. My husband especially loved the golf courses at the two different locations we visited; he couldn’t stop talking about how well-maintained and scenic they were. That alone was a big highlight for us. The restaurants were great too, with good variety and consistently solid food. And overall, the customer service throughout the property was excellent—everyone we interacted with was friendly and helpful. The front desk experience, though, could be better—not because of the staff, who were always polite and professional—but because the process tends to create long lines at times. When I checked out today, I stood in line for several minutes behind one guest with no movement. It wasn’t until another couple walked up behind me that the front desk clerk finally rang the buzzer to call for additional help. That was a little frustrating—especially after I’d already been waiting for a while—because she easily could’ve done that sooner. As for the rooms—they were fine, but for the price, they felt a bit underwhelming. The hotel’s overall interior is gorgeous, but the rooms themselves didn’t quite reflect the same level of quality or finish. All in all, it was a good experience. We enjoyed the stay—especially the golf—but it’s definitely on the pricier side, and I’m not sure the room quality fully lines up with the cost.

Unfortunately, there were so many issues during our stay that I felt compelled to leave a review. This resort is undeniably beautiful and has tremendous potential, which made our experience all the more disappointing. This was meant to be a ladies’ weekend getaway. Check-in was smooth and welcoming, but things quickly went downhill once we visited the pool. The service was extremely poor. Since a 22% service charge is automatically added to every bill, the waitstaff seemed uninterested in providing attentive care. We paid an exorbitant price for a very mediocre lunch, only to discover there weren’t even enough utensils provided. One of my friends ended up eating her $30 scoop of chicken with a shared plastic spoon because no one returned to check on us. The issues continued with the accommodations. Our room had visible mold and filthy vents, which felt unacceptable for a property of this caliber. Dining at Marks one evening was also unsettling—we noticed a dead cockroach in the corner near our table. For the rates they charge, I expect far higher standards of cleanliness and service. On a positive note, the spa was excellent—truly the highlight of the trip and worth every penny. Unfortunately, beyond that, the overall experience fell far short of expectations. For the prices charged, I would not return to stay at the resort or dine in its restaurants--great for a spa day only!