Chikusenso Onsen

I am writing to express our sincere gratitude for the outstanding hospitality and service we experienced during our recent stay at your beautiful Onsen. From the moment we arrived, every member of your team, from the front desk staff to the housekeeping personnel, went above and beyond to make our visit exceptional. The warm greetings, attentive service, and meticulous attention to detail truly created a welcoming atmosphere and made us feel right at home. I would like to give special mention to your hospitality staff, his warmth and commitment to understanding our travel preferences were beyond commendable. He took the time to tailor arrangements and provide personalized recommendations that enriched our experience immensely. His efforts contributed significantly to making our stay not only comfortable but also unforgettable. Thank you once again for crafting such wonderful memories for us. We look forward to returning and reliving the exceptional experience.

We stayed at Chikusenso for two nights with the half-board package and had a truly wonderful experience. The hotel perfectly blends luxury, authenticity, and comfort — the ambiance feels both homey and refined. Our Spa Suite was beautifully designed, spacious, and relaxing, and the onsen facilities were top-notch. What really stood out was the service. The restaurant staff were attentive, thoughtful, and went out of their way to cater to our needs, creating a warm and welcoming dining experience each time. Every detail, from check-in to the final meal, was handled with care. We’ve stayed at many ryokans across Japan, but this is definitely one of the most memorable. Thank you to the entire team for making our stay so special. We look forward to coming back again.

Pricey, room is newly rennovated, public onsen area was nice, you get to experience onsen in snow. Food was ok, service was fine. But in my honest opinion, it’s just average, nothing special. I have to mention how annoying the tourists were at dinner. Albeit being a tourist myself, I certainly wouldn’t speak loudly in a quiet environment, let alone blasting out youtube videos on my phone. I know this is not the hotel’s fault, but if there’s an individual room for all groups, I wouldn’t have heard any of that. Overall, not worth the high price, there are better ryokans out there.