Citadines Marina Halong

The hotel has a modern and beautiful design. My room had a spacious balcony with a nice beach view. I was especially impressed with the well-equipped gym, which helped me maintain my daily workout routine. The buffet breakfast was diverse, with delicious food and quick service. The receptionist and front desk staff were very enthusiastic, always smiling and ready to assist. The hotel also offers bicycles, which are convenient for exploring the surrounding area. A wonderful experience — I will definitely come back!

I had an amazing experience staying at Citadines Hạ Long. The room was clean and modern with a stylish design and a beautiful balcony overlooking the bay. Enjoying morning coffee on the balcony was such a peaceful moment! The hotel offers great facilities including a gym, bar, and a lovely indoor pool – perfect for relaxing even on rainy days. The buffet breakfast was rich and varied, with both Asian and Western options. I was also pleasantly surprised by the free bicycle service, which allowed us to explore the area easily. The staff were professional and very friendly. The receptionist and front desk team were always helpful and welcoming, always smiling and ready to assist. This hotel exceeded my expectations. I’ll definitely come back and recommend it to friends and family!

Basically, this is a great hotel with large, nice and clean rooms. Inviting pool and nice location. A little feeling of luxury. Unfortunately, there were a few things that brought down the overall feeling. Firstly, we found a bed bug in the bed. After some discussion, we were able to change rooms to another floor, but our children who lived next to us were not able to change. So we were placed on a different floor than our children. It felt a little unsafe. Secondly, there was a bit of chaos at the hotel this weekend because the hotel was completely booked. And the infrastructure in hotels is not adapted to a fully booked hotel. There were not enough elevators, and we had to wait a long time for the elevator every time. Up to 10 minutes each time. It was disappointing. In addition, there was complete chaos in the breakfast room. Far too many people and far too much noise. The swimming pools were great, but it was always full of screaming children, which meant that we didn't get to have any relaxing swims. It should have been that one pool was for people over 12 years old, and the other for everyone. Or that there were separate times for only those over 12 years old. Many of the small children did not use swim diapers either. We were also woken up by the housekeeper at 0900 in the morning. When we said it was too early, they did not come back later in the day either, which meant that the room was not cleaned that day. All of this took quite a bit away from the overall experience. On the positive side, it was very convenient to have a grocery store in the hotel. It was open until late at night. In addition, the Soul Bowl restaurant was very good! Regarding the surroundings, which of course the hotel cannot be blamed for, the neighborhood seems a bit unfinished. The beach is not ready and neither are the neighboring hotels. There was also a disappointing amount of trash in the water and on the beaches. Both in the city and out in Halong Bay. Otherwise, Halong Bay is a fantastically beautiful place.