Citadines Michel Hamburg

Nice hotel in the city center with everything in walking distance. Dog friendly, you have to pay a bit extra for the cleaning. Seeing a lovely dog package with treats is a very nice extra welcome present.

Had a really pleasant stay at this hotel with my family. Was a really clean and nice experience, and at a great location with easy access to walk around the city. I'm glad we got a room at the back of the hotel, as the traffic outside was still briefly audible during the night/morning. Have nothing bad to say except that there was no bacon on the breakfast, and by this my kid (11 yrs) didn't want to eat anything because he was so disappointed (and I was also quite disappointed). Serving international breakfast with scramble eggs but no bacon is a big warning sign, when it comes to revisit or recommend a hotel to someone. A big plus for the free coffee which was really good, and the hot chocolate which my kid enjoyed very much.

Appreciated healthy breakfast options, cleanliness, kettle, safe, morning desk staff, comfortable bed & pillows, location walkable to sites. Waited about 30 minutes upon arrival for any staff to appear in lobby. With that, there could be security concerns as the front door was opening for anyone. Then was given room whose connection to TV was down & had light fixtures that didn't work making room too dark to do work. So had to repack everything & move. Moved to room on 1st floor off the 6 lane traffic on street. Despite the check in & room issues, they wanted to charge me more for a room off the street.