Claremont Club & Spa A Fairmont Hotel

Phenomenal service, phenomenal facilities and views. I live pretty nearby and have stayed here twice with my partner and came once on my own for a massage. It’s kind of become my safe haven these days. Plus when you pay for a massage or spa service you get to use the facilities (pool, gym, hot tub, sauna, steam room, etc which is a really great perk. Not to mention the massage is very good and worth the money. They really take care of you at Claremont :)

I stayed here for a wedding. I upgraded my room to a spa tub and they gave me a room with no tub by mistake. I let them know and a person named Lorie helped me and was not very nice or courteous. She treated me as an inconvenience! I went to diner and was seated outside by a hostess. A manager named Lanny came over and yelled you cannot sit here. I gave this table to someone else and pointed at me to move. The other hostess felt bad you could tell. I was thinking this is two people within 20 minutes making me feel terrible as a guest. I was moved to a table inside and had a waiter named Robert who turned things around. His service was a 10 out of 10. The food was a 6/10. The rooms are nice but under construction. They should tell you that when you book. Price was $1,650 for two nights, dinner, and coffee. I have stayed here before and had a better experience. Based on the service, rudeness from Lorie and Lanny I would not return. I would improve service and treat guests better if you want them to return. Do mot snap at your customer! Consistency matters!

I sent an email to the property manager following my poor stay at the hotel. I never received a response so here is an excerpt of what I sent: I am writing to bring to your attention several significant issues I experienced during my recent stay at the Claremont Hotel and Resort. As a property that markets itself as a 5-star hotel and one of the highest rated in the area, I had high expectations for service quality and guest experience. Unfortunately, my stay fell dramatically short of these standards, and I encountered multiple service problems that I believe warrant your immediate attention and response. I was never informed that the hotel was undergoing construction during my stay, which significantly impacted the experience. Additionally, I was not notified that parking was not included in my room rate, forcing me to incur unexpected additional expenses. Despite opting for an upgraded room, I found the accommodations to be dated and poorly positioned. Rather than offering the enhanced experience I paid for, the room overlooked construction areas and AC vents instead of providing a proper view that guests would reasonably expect from an upgrade. I found the overall staff demeanor to be unprofessional and unwelcoming. Throughout my stay, staff members consistently failed to provide basic hospitality courtesies such as greeting guests, opening doors, or acknowledging my presence. The front desk staff, in particular, made me feel as though I was inconveniencing them whenever I needed assistance, which is completely contrary to expected hospitality standards. The pool area was consistently overcrowded with no available seating, despite your hotel's marketing emphasis on pool amenities. The lack of adequate deck chairs and pool-side accommodations feels misleading given how prominently these facilities are featured in your promotional materials. Additionally, the few deck chairs that were available had food smeared and left on them, creating unsanitary conditions. The towels provided were in unacceptable condition - ratty, filled with holes, and covered in stains - which is completely inappropriate for a hotel of your supposed caliber. I do want to acknowledge that your Irish staff members working at the pool area were exceptional. They demonstrated the level of friendliness, professionalism, and hospitality that I would expect from a quality establishment. Again - I received no response from the hotel.