Club Esse Posada Beach Resort

The only positive of this place is the housekeeping team and that they have some parking. We visited last year and booked very last minute, got a nice quiet room. Decided to book again this year, planned the stay for a full holiday. What a mistake. They popped us far away from the hotel in a completely separate side building, windows facing the super noisy pool area, we could not sleep at night due to the weird animation, nor in the morning due to the kids (rightfully) playing at the pool. The room had barely any dark, the curtains did not cover the whole window doors, making it literally impossible to sleep or rest. The room was extremely dated, the beds very old and uncomfortable, the floor all broken. We were in a completely different location away from the breakfast area. They very rudely refused to cater for my husbands dietary requirements, so we were expected to check the breakfast area to see if we were lucky to find something, and then had to leave to go and grab breakfast for him in town as there was never anything. Martina at reception was very rude when we arrived, I'm absolutely shocked by her attitude. But we witnessed even the others in reception not even trying to help the customers. Not sure if the place changed management from last year, but we will absolutely not be coming back. I have family living locally and normally help my friends in the UK coordinate holidays in Sardinia as I grew up in the area. This will absolutely be a place I will tell everyone to avoid. Worst experience in Palau so far, Avoid avoid avoid.

Who gives stars to hotels in Italy? 4 stars to this, joke right!? This facility seems like it has not been renewed since the 70s. Everything is old and dirty. On top, they gave us the handicapped room, which was not what we paid for. Naturally we asked for a change. Since it was Sunday, a lot of people were leaving the hotel. Answer we got from the manager at the reception, "Not possible, I don't have any other rooms". The room was dirty, the bed supposed to be a queen but it was 2 singles with a gap in the middle. Bathroom was useless since it was the handicapped room. I had to fix the unstable toilet seat and the shower drain myself. Toilet was so high that if you're short your feet doesn't touch the ground, go figure! None of the staff or managers wanted to do anything. Zero customer service. To be specific, managers at the reception on July 12-13, 2025. Of course they did not want to give their names. Breakfast was not fresh, pool was disgusting. Location is not good, every building around is from 70s. They looked like military bunkers turned into apartments and don't get me wrong, we loved other parts of Sardinia. Oh and we paid €1,000 for 5 nights for all this. On top of all this, they didn't want to do any refund, even after the "handicapped room/not possible to change" disaster. No one wanted to help. Then we called Booking.com, they saved us. The male manager at the reception on the morning of July 13 was repeatedly telling us nothing is possible right!? After we called Booking, in 5 minutes everything suddenly became possible. We got some refund. It wasn't enough but I just couldn't stay there 5 more minutes. Oh and that "not possible" manager didn't even come to say sorry, he just couldn't show his annoyed face to us when we left the room keys.. Club Esse Possada, you are a disgusting joke. Thanks.

Warning!! Next level scam - no where near the beach. Rooms are not clean, smell, have water damage & look like a science experiment re the lack of hygiene. Staff are rude, not just a few but nearly all of them, make sure you have google translator working & listening Date furniture, no where near a beach, stains on walls, human waste smeared on public toilet door, blood on vanity in room, room smell of mould Demolition required & complete staff replacement