Club Quarters Hotel Faneuil Hall Boston

I had a wonderful stay at this hotel! The staff was incredibly friendly and helpful, especially Carla and Trisha, who went above and beyond to make my experience special. Their exceptional service truly made a difference. The location is perfect—just a short walk from shopping, restaurants, the train station, and easy access to water taxis and other transportation. The room was very comfortable, just the right size, and had everything I needed for a relaxing stay. The overall environment was warm and inviting, making it a great place to unwind. Thanks to the amazing hospitality, especially from Carla and Trisha, I will definitely stay at this hotel again in the future!

Looking for a hotel with stellar customer service in the heart of Boston? Look no further. Our experience with the front desk staff at CQ beat any other hotel experience that my wife and I have had, including at five star hotels. We had the most amazing stay thanks to Carla. She took really great care of us, taking the time to engage in conversations, and gave us the best guest experience we encountered in any hotel (and we travel a LOT). Thank you again for a wonderful stay, and we’re so glad we chose this hotel for our time in the city. We can’t wait to visit again, or to see Carla’s debut on YouTube- whichever comes first!

Arrived at the same time as another couple; receptionist booked us in at the same time on adjacent self check-in screens, very pointedly said to us that the room would only be cleaned every 3 days (vs every day for the other couple) - grating as we had upgraded our room. Room itself is disappointing in many ways. 1. Always had a 'damp' feeling upon entering, on the sheets, in the bathroom, etc. 2. Silverfish (insects) in room, likely due to point 1 as they thrive in damp and dusty conditions. 3. Fridge froze everything we put inside (no matter where we put it), ruining food and a bottle of ours (due to the water/ice expanding). 4. Aircon noisy and barely cools the room. 5. TV lags and poor color on screen. 6. Uncomfortable bed. Damp feeling, as mentioned, plus terrible pillows and sheets. 7. Small, cramped bathroom and shower with cheap curtain. 8. Does the bathroom fan work? Who knows, but it sounds like an asthmatic, tired bee (i.e. barely audible buzzing). 9. Old and tired paint/decor throughout. 10. 3* hotel? The star system needs to be looked at or the hotel reassessed/rechecked. Pros: 1. Good location. 2. Filtered water and bottles available on every floor. Too expensive for what you get in return. I'm sure this will get the standard reply to negative reviews which should tell anyone looking at reviews that the owners don't care to engage with customers or improve conditions. Find a different hotel that is worth the money.