Club Quarters Hotel World Trade Center

Clean, spacious and courteous. The view is amazing. I say pay a bit extra for the room with a queen bed and sofa in the separate room, for example x06 rooms and your view will be AMAZING looking at One Trade Center all day and night. Also this is one of the rare hotels where you can actually open the windows! Parking is nearby and $40 a day. I would definitely stay here again.

No complaints with this hotel. Service was good and room was clean. Got a room with a view overlooking the WTC memorial site and the One World Trade building (see attached photos). The staff was nice and accommodating. Got there early and they gladly held our luggage until check in time so we could go roam about the city in the meantime. They had a water station on our floor with filtered water and reusable bottles which came in handy during our whole trip. I also really enjoyed the coffee station in the lobby, and got a cappuccino every morning. Did go up to the top floor where there’s an outdoor rooftop bar and hangout area. Unfortunately the rooftop area is only open certain hours. Hotel is pretty close to a few different subway stations and is within walking distance of many different spots downtown. Overall was a nice place to stay and would recommend it.

I stayed at Club Quarters for 4 nights while attending a work conference. While the room and location were fine, the service and management were absolutely unacceptable, and I left feeling disrespected and appalled. At check-in, I was already disappointed — although check-in time was 3 PM, my room wasn’t ready until 4 PM, and I was made to wait without apology or urgency. To accommodate for this delay, a staff member at the front desk kindly agreed to a 1 PM checkout instead of the standard 12 PM. That seemed fair — until I returned to check out just before 1 and met Spencer, who claimed to be the manager. Spencer was rude, dismissive, and combative from the start. He refused to honor the late checkout previously approved by his colleague. He informed me that there would be a $25 per hour late fee after 1 PM — but then refused to allow me to stay past 2 PM and still charged me $50, double the stated amount. When I tried to explain what had been agreed upon, he interrupted, refused to listen, and spoke to me in a hostile, degrading tone. His behavior felt not only unprofessional but racially biased and deeply disrespectful. As a guest, I expected at least basic courtesy — instead, I was talked down to, forced out, and overcharged. This single interaction with Spencer completely destroyed what had been a decent stay. No guest deserves to be treated like this. I will be reporting this to corporate and encouraging my company to stop using this location for future events. If you are a business traveler — especially if you expect professionalism, fairness, or basic human decency — stay far away from this place.