Club Wyndham Chikumakan Nagano

Lovely place to stay :). We (family of four from New Zealand with two teenage boys) had a wonderful time here. An older building with room for improvement on the exterior of the ground floor rooms but with well appointed rooms (we had Japanese style) with nice extras. Onsen was a wonderful daily ritual and the dining absolutely fabulous. The staff were so so wonderful and couldn't do enough to help and most had reasonable English. The futons and pillows were super comfy and we all woke well rested.... would definately stay here again :).

Giving all these 5 stars due to the warmness and kindness of the staff. They were just so vibrant. Stayed a couple of nights and they were just consistent throughout every service. Food was delicious every night!

Great service and comfortable but cramped rooms. Definitely an experience as it is quite a traditional accommodation, where the dinner and breakfast, which we were forced to purchase, are Yakiniku style. Without any explanation and with lots of pressure as the staff are watching the whole time. Whilst the food was delicious I wouldn’t recommend for a family if you are new to this style and would definitely recommend doing some research so you’re not surprised. Would be a great place to stay for a quiet and traditional experience with great onsen facilities, but maybe not for a family holiday. As there is not much to do in the surrounding town and the train to Nagano is approximately 30 minutes. The hotel does provide a shuttle bus to the train station which is very convenient, but wasn’t always available if not requested in advance, so we had to make the 25 minute walk a few times.