Clube Albufeira Garden Village

We had a very enjoyable stay at Clube Albufeira. The apartment was a very decent size for 5 people. 2 bedrooms and a sofa bed all made for us when we arrived. One of the bedrooms had an en suite which meant we all did not have to share one bathroom. Lots of choice at the resort between pools, restaurants and activities (mini golf, football field etc.) There is a mini market on site that does fresh bread every morning which was lovely. We did our own breakfast in the apartment as it’s very easy to cook for yourself. A bit outside Old Town but taxi only cost €5. We really enjoyed the restaurant Casa Azul on site. Food was delicious, service was great. Pablo (head manager) was so accommodating. He managed to squeeze us in the first night we arrived even though we did not have a booking and it was very busy. We went another 2 nights during our stay as it was so good. Overall, I know this place gets some negative reviews, but we found to have a very enjoyable and pleasant time.

We stayed here from August 15th for 10 nights. On arrival, we were told we could use the pools until check-in, which was a nice touch. Unfortunately, when we finally checked in, the apartment was nothing like what we expected. It was dirty and unhygienic — food residue and mold in the fridge, stains on the walls, and generally grimy. The wardrobes were covered in thick dust and clearly hadn’t been wiped down in a very long time. The beds were extremely uncomfortable, and instead of a proper double bed, there were two completely separate single beds. The air conditioning barely worked. Housekeeping did come in, but never did a proper clean. The biggest disappointment was the attitude of the staff at reception and in the restaurants. They were dismissive and unhelpful, often telling us to wait days for the manager to resolve things. At one point, we were told the manager wasn’t available until Monday, only to find out later she had been on site all along. Restaurant service was also very slow (40 minutes for two toasties on the first day), and the staff were rude on several occasions. That said, when we finally met with the manager, she was absolutely amazing. She listened to our concerns, apologized sincerely, and upgraded us to a much nicer apartment for the last four nights of our stay, with complimentary breakfast included. The new apartment was beautiful and showed what the standard should be. We still had to spend six nights in a dirty, uncomfortable apartment, which really put a damper on our holiday, but we are grateful to the manager for going out of her way to try and make things right. A few notes for others: • The complex is very large — if your apartment isn’t poolside, expect a fair bit of walking. We knew this beforehand, but some might find it inconvenient. • The pools and grounds are nice, but the overall service and upkeep in the apartments can be very hit-and-miss. In summary, this was a disappointing stay overall, saved only by the professionalism and kindness of the manager in the final days.

Be careful with this place it's advertised as 4 star but the service is really bad they tend not to help even if they can We really had bad experience with them twice. Rooms smell of mould. Pillows had yellow stains on them . Fridge had mould and yellow liquids in it looks like it was never cleaned in month's. Ants and other insects were on the floor and bedding. Its definitely not a 4star and not worth the money.