CM Mallorca Palace Hotel Adults Only

Absolutely fantastic resort, little bit smaller than the ones around the area but that makes it so much nicer. More german speaking tourists but that makes for a more quite atmosphere. Great adults only and no screaming children. The service was great and the food was also amazing. Always willing to help with booking excursions as well. The aircon could have been a bit cooler in the rooms but overall clean and tidy and smelt amazing. Always activities and events on! About 5min walk from the beach but the pool complex was fantastic with a little bar attached

Best hotel we have ever stayed at! Had an amazing holiday at this hotel last week! The food, the staff, the rooms were all excellent! The food selection was incredible and all delicious! As mentioned before, the desserts are definitely to die for! Lovely, welcoming staff who couldn't do enough for us and where nothing was too much trouble! We don't want to miss anyone out as everyone was so kind and helpful, but a special mention goes too Antonio, Andrea and Maricella in the restaurant, Sergi and Sharon in reception, and not forgetting Antonio the lifeguard who helped me regain my confidence in the water. The chef who cooked the hot and delicious food was also a lovely lady! Thank you to all and hopefully will be back very soon!

I recently stayed at Mallorca Palace and had very mixed feelings about my experience. I booked Mallorca Palace only because they confirmed that late-night check-in was possible. I contacted them through their website before booking, and they clearly told me that I could arrive late as long as I mentioned it in the booking. I followed their instructions and wrote in German that I would arrive during the night of July 2nd. When I arrived, exhausted and alone, they looked at me like I didn’t belong there. My room was not ready, and they said they thought I was coming the next night. Their only “solution” was to offer me the presidential suite for over 300 euros—just for a few hours of sleep. No refund, no help, no responsibility, no backup accommodation. I was left without a proper place to sleep, in a 5-star hotel that I had booked in good faith based on their own confirmation. I asked if I could sleep on a pool lounger, just to get some rest, and they said it wouldn’t look good for other guests. In the end, I was allowed to sleep on a sofa. They gave me a bottle of water and told me I could shower in the spa. At 7:00 am they woke me up so I could eat breakfast, and I didn’t get my actual room until after 9:00 am. My first day of vacation was ruined, all I wanted to do was sleep. Later I rented an e-bike from the hotel. The first one was in terrible condition—old and unreliable. I asked them to change it, and thankfully they did – the second one was much better. The rest of the stay was fine: the food was good, the room clean, the staff friendly—but none of that changes how terrible the first impression was. I booked this hotel only because they said late-night check-in was possible. Instead, I was treated like a burden and left to sleep on a sofa. This was humiliating and completely unacceptable for a so-called 5-star hotel.